Game Help:Before Posting a Help Question 9 - Revision history

Delphy at 13:49, 21 May 2007

2007-05-21T13:49:47Z

Delphy at 13:46, 21 May 2007

2007-05-21T13:46:20Z

HystericalParoxysm: /* Your Own Thread */

2007-05-21T12:59:15Z

‎Your Own Thread

HystericalParoxysm at 12:58, 21 May 2007

2007-05-21T12:58:20Z

HystericalParoxysm at 12:25, 21 May 2007

2007-05-21T12:25:14Z

New page

==What to Include==

Please include the following information with your post. If you do not include this information, we may not be able to help you, or it may take longer as we request this information. Save everyone time and give the helpers the info they need to understand your problem and give you recommended fixes!

'''Your System Specs:''' Because we're dealing with computers, it's best to know what you have in your computer! If you don't know how to find your system specs, please see: [[Game Help:System Specs|System Specs]] to find the info you need to provide. We need to know AT LEAST the following about your system:

**What operating system you are running.
**Your processor's type and speed.
**The amount of RAM you have.
**The type of graphics card you have - brand, model number, RAM, and driver version.

'''The Circumstances of the Problem:''' Please be specific and tell us as much information as possible about the problem you're having. We need to know:

** What you were doing before the problem occurred. Have you installed something new, were trying a different function in the game before that you hadn't... whatever you were doing right before or recently before it happened.
** Exactly what is happening. Does the game crash when you click on a specific item (if so, what item)? Is it a problem with one sim, all sims, one house, all houses...?
** '''If you are getting an error...''' If you are experiencing an error message, popup, or other error text of any type, we need to know the '''exact full text of the error''' you are getting. That means telling us the message says "Direct3D returned an error: D3DERR_INVALIDCALL! The application will now terminate." - NOT posting saying "I got some Direct3D error thingie and nothing works!"
** '''Pictures if Possible:''' If you are getting a problem that you can see - an error message, graphics glitch, or other game glitch that is visible in any way, please consider providing a picture! If you can show the helpers what's going on, they may have a better idea of what the issue is!
** '''How often the problem happens...''' Is this a one-time thing - it happened once but you can't get it to happen again under the same circumstances? Does the problem occur every time you do a certain thing? Have you tried other sims, other houses, other neighborhoods to see if they are also effected?
** '''What you have tried to fix it...''' Have you done the recommended steps in some of our Game Help FAQs? If so, please let us know which ones (with a link to the FAQs you tried) as well as a description of WHAT you tried in the FAQ (you may have missed something critical that was covered in the FAQ) and what the results were. Have you tried other things to fix it?

Remember, be detailed and precise! The more information you can give, the better.

@@ Line 76: / Line 76: @@
 ==When you have read the above...==
-{{WizardOption
+<p>
-|link=http://www.modthesims2.com/newthread.php?do=newthread&f=31
+{| class=toccolours align=left width="60%" style="margin-left:30px"
-|text='''Okay, I've read and understood the above, take me to the posting page...'''
+|-
-}}
+| style="font-size: 1.1em; width:20px" align=center |

← Older revision		Revision as of 13:46, 21 May 2007
Line 73:		Line 73:

	Flaming, rudeness, being demanding, or being abusive will not be tolerated.		Flaming, rudeness, being demanding, or being abusive will not be tolerated.
		+
		+	==When you have read the above...==
		+
		+	{{WizardOption
		+	\|link=http://www.modthesims2.com/newthread.php?do=newthread&f=31
		+	\|text='''Okay, I've read and understood the above, take me to the posting page...'''
		+	}}

← Older revision		Revision as of 12:59, 21 May 2007
Line 37:		Line 37:
	If you have your own question, no matter how similar, do not "hijack" an existing thread with your questions. Instead, make a new thread. This prevents later confusion on who's answering what.		If you have your own question, no matter how similar, do not "hijack" an existing thread with your questions. Instead, make a new thread. This prevents later confusion on who's answering what.

		+	If you see a thread with your exact problem described there, there's no reason to post saying "Help me too! I have the same problem!" as it doesn't add any information. Watch the thread - bookmark it if you like - and see what suggestions are given. If the suggestions work for the original poster but not for you, make your own thread, link to the previous thread saying you've tried that, and wait for suggestions on your issue.

	=After you have posted...=		=After you have posted...=

@@ Line 1: / Line 1: @@
-==What to Include==
+Please be specific and tell us as much information as possible about the problem you're having.  We need to know:
-Please include the following information with your post.  If you do not include this information, we may not be able to help you, or it may take longer as we request this information.  Save everyone time and give the helpers the info they need to understand your problem and give you recommended fixes!
+* '''What you were doing before the problem occurred.'''  Have you installed something new, were trying a different function in the game before that you hadn't... whatever you were doing right before or recently before it happened.
-'''Your System Specs:''' Because we're dealing with computers, it's best to know what you have in your computer!  If you don't know how to find your system specs, please see: [[Game Help:System Specs|System Specs]] to find the info you need to provide.  We need to know AT LEAST the following about your system:
+If you get suggestions and help on a problem, or if you fix the problem with a different solution than is suggested, please let us know!  Return to the thread and post (or edit your previous post if you are the last poster on the thread) to tell the helpers what you tried and what fixed the problem.  This not only tells us that we can go ahead and lock the thread and move it to the Solution Center... but tells helpers what the proper solution to a certain issue was.  Based on the information we observe in the Game Help section, we can help more people in the future as well as write new FAQs and guides for everyone's benefit.
-'''The Circumstances of the Problem:''' Please be specific and tell us as much information as possible about the problem you're having.  We need to know:
+=Please Remember...=
-** What you were doing before the problem occurred.  Have you installed something new, were trying a different function in the game before that you hadn't... whatever you were doing right before or recently before it happened.
+Everyone on MTS2 is an unpaid volunteer - including our helpers.  They will do their best to help you, but they are humans with real lives.  Be patient, be kind, and if they ask for more information or are having trouble coming up with a solution that works for you, understand that they are trying their best.
-** Exactly what is happening.  Does the game crash when you click on a specific item (if so, what item)?  Is it a problem with one sim, all sims, one house, all houses...?
-** '''If you are getting an error...''' If you are experiencing an error message, popup, or other error text of any type, we need to know the '''exact full text of the error''' you are getting.  That means telling us the message says "Direct3D returned an error: D3DERR_INVALIDCALL! The application will now terminate." - NOT posting saying "I got some Direct3D error thingie and nothing works!"
-** '''Pictures if Possible:''' If you are getting a problem that you can see - an error message, graphics glitch, or other game glitch that is visible in any way, please consider providing a picture!  If you can show the helpers what's going on, they may have a better idea of what the issue is!
-** '''How often the problem happens...''' Is this a one-time thing - it happened once but you can't get it to happen again under the same circumstances?  Does the problem occur every time you do a certain thing?  Have you tried other sims, other houses, other neighborhoods to see if they are also effected?
-** '''What you have tried to fix it...''' Have you done the recommended steps in some of our Game Help FAQs?  If so, please let us know which ones (with a link to the FAQs you tried) as well as a description of WHAT you tried in the FAQ (you may have missed something critical that was covered in the FAQ) and what the results were.  Have you tried other things to fix it?
-Remember, be detailed and precise!  The more information you can give, the better.
+Flaming, rudeness, being demanding, or being abusive will not be tolerated.