Game Help:Sims 3 Crashing Checklist - Revision history

Ellacharmed at 17:17, 5 January 2014

2014-01-05T17:17:54Z

EllaCharm3d at 05:08, 23 October 2013

2013-10-23T05:08:21Z

EllaCharm3d at 04:58, 23 October 2013

2013-10-23T04:58:20Z

EllaCharm3d at 03:58, 23 October 2013

2013-10-23T03:58:13Z

EllaCharm3d at 03:37, 23 October 2013

2013-10-23T03:37:07Z

EllaCharm3d: /* updated for ITF */

2013-10-23T03:36:26Z

‎updated for ITF

EllaCharm3d: /* added an FAQ link */

2013-05-17T07:16:36Z

‎added an FAQ link

EllaCharm3d at 09:28, 30 October 2012

2012-10-30T09:28:22Z

EllaCharm3d at 16:05, 22 October 2012

2012-10-22T16:05:04Z

Kiwi tea: Categories, sortkey

2012-09-20T15:03:43Z

Categories, sortkey

@@ Line 105: / Line 105: @@
 # Updated OS service packs, Directx, drivers for GPU, sound, etc?<br/><br/>
 # Is this a new system or you just upgraded the Graphics Card?
-#* Check to make sure Sims 3 recognizes the graphics card: '''[[Game Help:Getting new graphics cards recognized by the game]]'''<br/><br/>
+#* Check to make sure Sims 3 recognizes the graphics card: '''[[Game Help:Getting new graphics cards recognized by the game]]'''
 # Shut off any/all unnecessary background tasks?<br/><br/>
 # How about Firewall, Spyware & AntiVirus programs?

@@ Line 69: / Line 69: @@
 # Apart from disabling '''all''' the online features, make sure to also '''not''' log in. In Origin, Launcher and in game!<br/><br/>
 # Cannot see or do not have '''TS3W.exe'''?
-#* if you cannot see the .exe extension, that is fine. By default, Operating System hide extensions. If you'd like them to be visible, do the steps in '''[[Game_Help:DFDD3_Identify_File_Type#Show_File_Extensions|Show File Extensions]] FAQ'''
+#* if you cannot see the .exe extension, that is fine. By default, the Operating System hide extensions. If you'd like them to be visible, do the steps in '''[[Game_Help:DFDD3_Identify_File_Type#Show_File_Extensions|Show File Extensions]] FAQ'''
 #* if you do not see it because you haven't patched to the current patch version, go on to the next section.
@@ Line 94: / Line 94: @@
 #** Origin (aka EADM)?<br/><br/>
 # If Origin is still installed, has it been updated? In some instances, the method of updating (without uninstalling first) is fraud with issues, you're better off to uninstall Origin, downloading an updated version and installing that. If you're not using a Digital Download version, have you tried loading the game without Origin installed?<br/><br/>
 # If you have recreated The Sims 3 folder numerous times with no success and you have reached this point, one last thing to try before going into the Hardware and System portion, is the Unlocker utility as shown in this [http://my.modthesims.info/showthread.php?t=459247 thread].<br/><br/>
 # Have you rebooted the system after patching, uninstalling and reinstalling? If not, go ahead and reboot.

@@ Line 9: / Line 9: @@
 If you had done a step so many times, there are no files to be removed (examples: cache files) -- as the game has not been started successfully without crashing at all -- don't worry about it. Go on to the next item on the list.
 {|cellspacing="2" cellpadding = "3" style="border-style:solid; border-color:black; border-width:1px;" width="80%" align="center"
 | [[Image:EllaMeshTutorial 14.jpg|baseline]]Tip:<br>
 <span style="font-size:12px">
-# Please do not discount how crucial this simple 3-step troubleshooting is. With this 3-step process you'd be able to isolate if the issue lies in your User files (i.e. CC and Saves) or the installed game files in the Program path.
+# Please do not discount how crucial this simple 3-step troubleshooting '''Game Problem FAQ''' is. With this 3-step process you'd be able to isolate if the issue lies in your User files (i.e. CC and Saves) or the installed game files in the Programs (aka Applications) path.
 # And doing it in that sequence also tells us if just the caches, CC or Saves and the rest is the one causing the issue.
 # Please also remember, EA's patches do not as a rule get applied to a Save game. So most of the "fixes" offered in a patch do not kick-in in a Save game on the initial load, you may need to load it a few times. But then again, if you have CC, it is not advisable to test with a Save game anyway, since those CC would be out of there from step-1 (which you had done, haven't you?).
 # Some of the fixes are never gonna be applicable to a Save game, the objects/Sims/glitched situation need a rebuy from catalog or a reset, unless you use an updated mod (that is already confirmed to be compatible with the patch) to force this "kicking-in".
@@ Line 35: / Line 38: @@
 #* Do DEP tweaks, follow the '''[[Game_Help:Data_Execution_Prevention/TS3W|DEP]] FAQ'''.
 #* Have you rebooted the system after doing the DEP tweaks? If not, go ahead and reboot and then recheck the DEP settings.<br/><br/>
-# If you're on a Mac (Snow Leopard or Lion OSX), do these steps:
+# If you're on a Mac OSX, do these steps. If you can't see them, you'd need to [[Game_Help:OSX_Show_Hidden_Files|Show Hidden Files]] first.
 #* delete preferences
 #** /Users/<Username>/Library/Preferences/The Sims 3 Preferences folder
@@ Line 44: / Line 47: @@
 #** /Applications/Utilities/Disk Utility, "Repair Permissions"
 #* If repairing permissions mention some error or of files being locked, reboot the system and try that step again.<br/><br/>
-# Those on Windows PC can also do the above steps (step#6) - with CCleaner.<br/><br/>
+# Those on Windows PC can also do the above steps (step#6) - with CCleaner - to get rid of anything that lingers.
 # How do you start the game: using Launcher or bypassed it?
 #* If you used Launcher, please [[Game_Help:TS3_Bypassing_the_Launcher|bypass the Launcher]] and start the game with '''TS3W.exe''' instead.
@@ Line 65: / Line 69: @@
 # Apart from disabling '''all''' the online features, make sure to also '''not''' log in. In Origin, Launcher and in game!<br/><br/>
 # Cannot see or do not have '''TS3W.exe'''?
-#* if you cannot see the .exe extension, that is fine. By default Windows hide extensions. If you'd like them to be visible, do the steps in '''[[Game_Help:DFDD3_Identify_File_Type#Show_File_Extensions|Show File Extensions]] FAQ'''
+#* if you cannot see the .exe extension, that is fine. By default, Operating System hide extensions. If you'd like them to be visible, do the steps in '''[[Game_Help:DFDD3_Identify_File_Type#Show_File_Extensions|Show File Extensions]] FAQ'''
 #* if you do not see it because you haven't patched to the current patch version, go on to the next section.
@@ Line 72: / Line 76: @@
 Stripping back everything to the defaults settings didn't help, need to trace back to when the crashing started. Did you just patch or install an addon?
-# Check the Gameversions to ensure the patching was successful. See [[Game_Help:TS3_Patching_Find_Gameversion|Find Gameversion]] FAQ on how to find your game version and then compare with '''[[Game_Help:Patch_Table|Patch Table]]''' for the current version.<br/><br/>
+# Stalling at the initial Loading screen is an indication of Patching or Pack-install failure. Only recourse is an uninstall, reinstall and repatch.<br/><br/>
 # How did you patch the games?
 #* Via Launcher or .exe files?
@@ Line 84: / Line 93: @@
 #** the Create-A-Pet Demo tool?
 #** Origin (aka EADM)?<br/><br/>
-# If Origin is still installed, has it been updated? In some instances, the method of updating is fraud with issues, you're better off to uninstall Origin and downloading an updated version and installing that. If you're not using a Digital Download version, have you tried loading the game without Origin installed?<br/><br/>
+# If Origin is still installed, has it been updated? In some instances, the method of updating (without uninstalling first) is fraud with issues, you're better off to uninstall Origin, downloading an updated version and installing that. If you're not using a Digital Download version, have you tried loading the game without Origin installed?<br/><br/>
 # If you have recreated The Sims 3 folder numerous times with no success and you have reached this point, one last thing to try before going into the Hardware and System portion, is the Unlocker utility as shown in this [http://my.modthesims.info/showthread.php?t=459247 thread].<br/><br/>
 # Have you rebooted the system after patching, uninstalling and reinstalling? If not, go ahead and reboot.

@@ Line 10: / Line 10: @@
 ===A. Custom Content and game related===
 # Deleted all cache files and thumbnails?
 #* If no, please do [[Game_Help:Sims_3_Game_Problem#Step_1:_Delete_Cache_Files|step#1]] of the '''Game Problem FAQ'''.

@@ Line 12: / Line 12: @@
 # Deleted all cache files and thumbnails?
 #* If no, please do [[Game_Help:Sims_3_Game_Problem#Step_1:_Delete_Cache_Files|step#1]] of the '''Game Problem FAQ'''.
-#* If you have a black screen while loading, please make sure to read and follow the '''Launcher Files''' section in the more comprehensive [[Game_Help:Sims_3_Delete_Cache_Files]] FAQ.<br/><br/>
+#* If you have a black screen while loading, please make sure to read and follow the '''Launcher Files''' section in the more comprehensive [[Game Help:Sims 3 Delete Cache Files]] FAQ.<br/><br/>
 # Removed ALL custom content?
 #* If no, please do [[Game_Help:Sims_3_Game_Problem#Step_2:_Remove_Custom_Content|step#2]] of the '''Game Problem FAQ'''.<br/><br/>

@@ Line 78: / Line 78: @@
 # Updated OS service packs, Directx, drivers for GPU, sound, etc?<br/><br/>
 # Shut off any/all unnecessary background tasks?<br/><br/>
 # How about Firewall, Spyware & AntiVirus programs?
@@ Line 109: / Line 111: @@
 #* If you're on a PC: instructions in [[Game_Help:System_Specs|System Specs]]
 #* If you're on a Mac: click on '''About This Mac''' (top left corner of your screen) > More Info, and then copy + paste what it says there in Hardware Overview and Graphics. What version of OS X? Please state using the full numbers, ie 10.5.x or 10.6.x or 10.7.x? (complete with the last digit, of course)<br/><br/>
-# If this is the first time running Sims 3 on this machine or with this patch or with this addon or whatever, do let us know this fact when you post in your Help thread.<br/><br/>
+# If this is the first time running Sims 3 on this machine or with this patch or with this addon or whatever, do let us know this fact when you post in your Help thread.
 # If you don't understand any of the above instructions, please state which instruction you need help with and what steps you have completed (i.e ''where did you get stuck?'').<br/><br/>
 # When you've got the above information ready, post in the '''MTS Help Q&A Forums'''. Link can be found in the header and footer of each Sims 3 Game Help wiki page.

@@ Line 41: / Line 41: @@
 #** Disable Tutorial Mode.<br/><pre style="width: 30%">enableintrotutorial = 0</pre><pre style="width: 30%">enabletutorial = 0</pre>
 #** Turn off the in-game Shop Mode (in patch 1.8 (World Adventures release) onwards).<br/><pre style="width: 30%">enableingamestore = 0</pre>
-#** Turn off Memories Notifications (in patch 1.22 (Generations release) onwards). <br/><pre style="width: 30%">enablememories = 0</pre>
+#** Turn off Memories Notifications (in patch 1.22 (Generations release) onwards).
 #** Disable prompt to login to Social features (in patch 1.31 (Showtime release) onwards). <br/><pre style="width: 30%">requireloginbeforeload = 1</pre>
 #** Disable Online Notifications (in patch 1.31 (Showtime release) onwards). <br/><pre style="width: 30%">receiveconnecttns = 0</pre><br/>

@@ Line 111: / Line 111: @@
-{|cellspacing="2" cellpadding = "6" style="border-style:solid; border-color:red; border-width:2px;" width="70%" align="center"
+{| cellspacing="2" cellpadding = "6" style="margin: 1em auto 1em auto; border-style:solid; border-color:red; border-width:2px;" width="70%"
 | [[Image:Warning.gif]] <span style="font-size:12px; color:red"><b><big><big>Remember!</big></big></b>  [[Image:Warning.gif]]
 <font color=black>Do work through the Checklist. Any Help threads posted with no such information will be redirected to this page. So, if you don't want to be asked to read this page more than once, supply the required information without being asked in the first place!</font><br>

@@ Line 119: / Line 119: @@
-[[Category:Game Help]]
+[[Category:Sims 3 Game Help|Crash]]
-[[Category:Sims 3]]
+[[Category:Sims 3 Technical Game Help|Crash]]
 {{Sims3GameHelpHeader}}