HystericalParoxysm at 09:41, 11 April 2007

2007-04-11T09:41:24Z

HystericalParoxysm at 07:27, 11 April 2007

2007-04-11T07:27:58Z

New page

{{GameHelpHeader}}

=User Files: Remove Most Likely Problems=

Now that you're sure that your neighborhoods and sims will be safe in this process, it's time to take out the folders that are most likely causing the problem. About 95% of problems with the game can be traced to issues with custom content being corrupt, incompatible, conflicting, or otherwise causing issues. Because of this, we're going to see if your custom content is the issue before we go any further.

==Remove Downloads==

Your ''My Documents\EA Games\The Sims 2\Downloads'' folder contains most of your custom content/downloads, and problems with your game can often be traced to this folder. Therefore, we're going to remove it temporarily to see if the problem with your game is because of something related to your downloads.

Just disabling custom content using [[Clean Installer]] or disabling it via the option in the game to do so is '''not''' a reliable method of ensuring the game is not reading your custom content. You need to actually physically remove the folder so the game cannot read its contents.

To do this, start by opening your ''My Documents\EA Games\The Sims 2\'' folder as you did before to back up your neighborhoods. You'll see this list of folders:

[[Image:EAfolders.png|center]]

Right-click on the Downloads folder and choose '''Cut'''. Now go to your computer's Desktop, right-click, and choose '''Paste'''. This will physically move your Downloads folder to your Desktop, preventing the game from reading any of the files in it.

[[Image:Isocutpaste.png|center]]

==Remove SavedSims==

In addition to the Downloads folder, your SavedSims folder may also contain custom content that can cause problems with the game. You need to also remove it as well while we're testing. Do the same thing to it as you did to the Downloads folder above...

Open your ''My Documents\EA Games\The Sims 2'' folder. Right-click on the SavedSims folder and choose '''Cut'''. Then go to your computer's Desktop, right-click, and choose '''Paste'''.

==Folders Ready?==

You should now have the following game-related folders on your computer's Desktop:

* Neighborhoods
* Downloads
* SavedSims

==Next Step==

Now that you can be sure that the game is free of custom content, it's time to test without custom content to see if the problem has disappeared. '''Go to the next step, [[Game Help:User Files-Test Without Custom Content|Test Without Custom Content]].

=Related Links=
{{GameHelpHeader}}
[[Category:Game Help]]

@@ Line 37: / Line 37: @@
 ==Next Step==
-Now that you can be sure that the game is free of custom content, it's time to test without custom content to see if the problem has disappeared.  '''Go to the next step, [[Game Help:User Files-Test Without Custom Content|Test Without Custom Content]].
+Now that you can be sure that the game is free of custom content, it's time to test without custom content to see if the problem has disappeared.  '''Go to the next step, [[Game Help:Game Problem-Test Without Custom Content|Test Without Custom Content]].
 =Related Links=
 {{GameHelpHeader}}
 [[Category:Game Help]]

Game Help:User Files-Remove Most Likely Problems - Revision history

HystericalParoxysm at 09:41, 11 April 2007

HystericalParoxysm at 07:27, 11 April 2007