Latest revision as of 11:00, 8 November 2011

[edit] EADM/Origin Issues

[edit] Problem(s)

• Issues while downloading custom content from the Store or Exchange
• Issues in patching (updating) through the Launcher items
• Launcher will not start

[edit] Cause

A common cause of the above problems can be with the EADM (Electronic Arts Download Manager) aka Origins - a separate program that comes with the game for managing downloads.

[edit] Solution

[edit] Backup User Folders

Follow the Backup guide.

[edit] Backup Digital Downloads

• Before attempting the following steps, if you have Digital Download versions of the games, you might want to backup the contents in the following folders to another location, so you would not have to redownload gigabytes worth of files again. There would be different folders for each game or add-on purchased.
• 

  

  Paths in Origin's Settings
  If your system is setup do things by default, the path to the cache containing the Installer is as follows

C:\ProgramData\Electronic Arts\EA Core\cache\

or

C:\Program Files (x86)\Origin Games\

• Backup the contents of those folders or burn them to a disc.

[edit] Uninstall Origin

Try uninstalling and then reinstalling EADM Origins.

• To Uninstall: Follow these instructions from EA on doing a manual uninstall. Make sure to reboot your computer after uninstalling!
  • If the EA link is no longer available, use our Game Help:TS3 Uninstall instructions. You need to look for the specific EADM Origins registry entry and folders.

[edit] Reinstall Origin

• To Reinstall: Go to www.origin.com, and click Download

After reinstalling EADM Origins, make sure to also:

• Allow Adobe Air to install and then update, if prompted.
• Reboot your computer.
• After rebooting, EADM Origins might prompt you for another update. Allow it to do so.

[edit] Related Pages

Backup User Folders