Difference between revisions of "Game Help:TS3 Uninstall"

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(→‎Advanced - Edit Registry manually)
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{{CrossGameLink
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| Sims2Link=Game_Help:Uninstall
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| Sims3Link=
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}}
 
{{Sims3GameHelpHeader}}  
 
{{Sims3GameHelpHeader}}  
  
−
=Introduction=
 
  
 +
=Overview of Uninstalling in The Sims 3=
 +
It is inevitable with the Sims 3 that for every patch series update or CC installation we do, ''something'' would get messed up and the only fix is a fresh, clean slate. To achieve that, or only option is a reinstall. And with Sims games, a manual uninstall is always necessary as the game uninstaller(s) usually leave bits of information behind.
  
−
==[[Game Help:TS3 Patching:Before You Begin|Before You Begin - Backup]]==
 
−
* If you're uninstalling and you have custom content or mods that you would like to save for another installation, please read through these steps.
 
−
* If you'd like to [[Game_Help:Back_Ups|backup ]] your user files, the steps from Sims 2 can still be applied, just using a different folder structure. You might also want to backup the \Mods\Packages folder contents located in the respective paths
 
  
−
'''Windows XP'''
+
This is important, especially if you have CC placed in the \Mods\Packages\ folder - the framework components need to be removed, to ensure everything is wiped out properly for the next reinstall to work without any glitches.
  
−
C:\Program Files\Electronic Arts\The Sims 3\Mods\Packages
 
  
−
'''Windows Vista / 7'''
+
If any of the registry entries or leftover folders listed below are missing after you uninstalled the game, either via Start Menu or Control Panel, that is perfectly fine. This guide is to verify that these things are gone before we do a clean reinstall.
  
−
C:\Program Files (x86)\Electronic Arts\The Sims 3\Mods\Packages
 
  
−
'''Mac OS'''
+
==[[Game_Help:TS3_Back_Ups|Before You Begin - Do a Backup!]]==
  
−
Contents > Resources > transgaming > c_drive > Program Files > Electronic Arts > The Sims 3 > Mods > Packages
+
===Backup User Folders===
 +
* If you'd like to [[Game_Help:TS3_Back_Ups|backup]] your user files (saved game data), the steps from Sims 2 can still be applied, just using a different folder structure. You might also want to backup the \Mods\Packages folder contents located in the respective paths
 +
* If you're uninstalling and you have custom content or mods that you would like to save for another installation, you can find them in these default locations for your Operating System.
 +
<blockquote>
 +
<div id="accordion">
 +
    <h5><span>Patch 1.12 onwards</span></h5>
 +
<div>
 +
*'''Windows XP:''' ''My Documents\Electronic Arts\The Sims 3\Mods\Packages\''
 +
*'''Windows Vista/7 & Mac:''' ''Documents\Electronic Arts\The Sims 3\Mods\Packages\''
 +
</div>
 +
    <h5><span>Patch 1.11 and below</span></h5>
 +
<div>
 +
*In the ''legacy'' framework install path:
 +
**'''Windows (32-bit)''': C:\Program Files\Electronic Arts\The Sims 3\Mods\Packages
 +
**'''Windows (64-bit)''': C:\Program Files '''(x86)'''\Electronic Arts\The Sims 3\Mods\Packages
 +
**'''Mac OS''': Contents > Resources > transgaming > c_drive > Program Files > Electronic Arts > The Sims 3 > Mods > Packages
 +
*If you have any Expansion Packs and maintain custom content in a \Mods\Packages\ folder other than in ''The Sims 3 root'', remember to backup the contents in those paths, too.
 +
</div>
 +
</div>
  
−
==Uninstall==
+
</blockquote>
−
Go to Start/Control Panel/Programs & Features (Vista/W7) or Start/Control Panel/Add Remove Programs (XP)
+
−
Then follow the on-screen instructions to uninstall the game - it's a standard "next, next, next" type uninstall.
+
  
  
 +
===Backup Digital Downloads===
 +
 +
* [[File:Origin settings.png|thumb|Paths in Origin's Settings]] Go to the path shown in the image to find your Digital downloads, and backup those installer files. You might also be interested to read [[Game Help:EADM Issues]].
 +
 +
<br clear="all" \>
 +
 +
==[[Image:WindowsLogo.png|22px]] Manually Uninstalling in Windows OS==
 +
===Uninstall===
 
[[image:Wiki_ts3_uninstall.jpg|uninstall|300px|right]]
 
[[image:Wiki_ts3_uninstall.jpg|uninstall|300px|right]]
 +
Go to '''Start/Control Panel/Programs & Features (Vista/W7)''' or '''Start/Control Panel/Add Remove Programs (XP)'''
 +
Then follow the on-screen instructions to uninstall the game - it's a standard "next, next, next" type uninstall. There will be separate uninstall options for every expansion and the base game, just like with The Sims 2.
 +
 +
Uninstall according to release dates, going backwards.
 +
 +
If you have EADM and/or CAW, you can include these to wipe everything EA related from the machine but it is optional. Unless you have a known issue with the EADM version installed, or the Launcher is not working correctly, or EA has released a new EADM version, etc, you won't need to uninstall EADM.
 +
For the most part CAW can be left alone.
  
 
<br clear="all" \>
 
<br clear="all" \>
  
−
==Cleaning up Leftover Folders==
+
----
 +
===Restart===
 +
Now you need to restart your computer, before continuing with the guide.
 +
 
 +
 
 +
----
 +
===Cleaning up Leftover Folders===
 +
It is best to check for these, if after a restart, the folders and registry entries are still not cleared properly.
 +
It's fine if the entries are missing, as the uninstaller may have done its job properly. But double-check to make sure you're not just looking at the wrong spots.
 +
 
 
'''Delete the game files (in the default location):'''
 
'''Delete the game files (in the default location):'''
  
 
[[image:Wiki_cleanup_folders.jpg|uninstall|300px|right]]
 
[[image:Wiki_cleanup_folders.jpg|uninstall|300px|right]]
  
−
* Click the Start button and select My Computer.
+
* Click the Start button and select '''My Computer'''.
−
* Select the Local Disk (C:) drive folder. (If you installed to default paths)
+
* Select the '''Local Disk (C:)''' drive folder. (If you installed to default paths)
−
* Select the Program Files folder.
+
* Select the '''Program Files''' folder.
−
* If you want to remove Base game + Expansion Packs:
+
* If you want to remove Base game:
−
** Right-click the Electronic Arts folder and select Delete.
+
** Select and expand the '''Electronic Arts''' folder
−
* If you want to remove Expansion Packs only:
+
** Right-click '''The Sims 3''' and select Delete.
−
** Select and expand the Electronic Arts folder  
+
* If you want to remove Expansion/Stuff Packs:
−
** Right-click The Sims 3 World Adventures and select Delete.
+
** Right-click the EP/SP name eg: '''The Sims 3 World Adventures''' and select Delete.
 +
* If you want to remove the tools:
 +
** Right-click '''The Sims 3 Create a World Tool''' and select Delete.
 +
** Right-click '''The Sims 3 Create a Pattern Tool''' and select Delete.
 +
 
 +
 
 +
 
 +
<br>
 +
* Go to '''My Documents'''
 +
** Select and expand the '''Electronic Arts''' folder
 +
** Right-click '''The Sims 3''' and select Delete. (You should have made a backup in step 1.)
 +
** Right-click '''The Sims 3 Create A World Tool''' and/or '''The Sims 3 Create a Pattern Tool''' and select Delete. (Optional. You should have made a backup in step 1.)
 +
 
 +
 
 +
<br>
 +
====Additional notes (OS-specific): ====
 +
 
 +
=====Windows 7 / Vista=====
 +
If your user group do not have Administrator access, UAC will make a copy of the \Mods\Packages folder in VirtualStore. For a complete cleanup, these folders need to be checked, too. If you cannot see the folder or its contents, read this section on how to [[Game_Help:DFDD3_Identify_File_Type#Show_File_Extensions|Unhide files & Show file extensions]].
 +
 
 +
 
 +
* Go to '''VirtualStore'''
 +
** Go to this path and ensure that it is empty as well.
 +
** If you have an Expansion Pack or Stuff Pack, you may want to verify the content for those respective folders in the Virtual Store are removed as well.
 +
<pre>
 +
C:\Users\<Username>\AppData\Local\VirtualStore\Program Files (x86)\Electronic Arts\The Sims 3\Mods\Packages
 +
</pre>
 +
 
 +
OR
 +
 
 +
<pre>
 +
C:\Users\<Username>\AppData\VirtualStore\Program Files (x86)\Electronic Arts\The Sims 3\Mods\Packages
 +
</pre>
  
  
 
<br clear="all" \>
 
<br clear="all" \>
 +
----
  
−
==Cleaning up the Registry==
+
===Cleaning up the Registry===
−
===Beginner - Use 3rd-party Registry Utility===
+
====Beginner - Use 3rd-party Registry Utility====
−
* Download this [http://www.ccleaner.com/| registry cleaner program], and install it, following the on-screen instructions.
+
* Download this [http://www.ccleaner.com/download registry cleaner program], and install it, following the on-screen instructions.
 
* Launch the program after installation has completed.
 
* Launch the program after installation has completed.
 
* Click the '''Registry''' tab, and click the '''Scan for Issues''' button.
 
* Click the '''Registry''' tab, and click the '''Scan for Issues''' button.
Line 54: Line 127:
 
* When you're prompted to backup, click '''Yes''', accept the default name and location
 
* When you're prompted to backup, click '''Yes''', accept the default name and location
 
* Click '''Fix All Selected Issues'''
 
* Click '''Fix All Selected Issues'''
−
* After finishing one cycle, you can try another run. Sometimes the newly fixed entries will leave some orphan entries as a result. Repeat until there are no more issues reported.
 
  
−
 
+
<br>
−
 
+
====Advanced - Edit Registry manually====
−
===Advanced - Edit Registry manually===
+
 
'''Backup the registry:'''
 
'''Backup the registry:'''
 
* Hold down the Windows key and press R.
 
* Hold down the Windows key and press R.
Line 68: Line 139:
  
 
'''Delete the registry keys:'''
 
'''Delete the registry keys:'''
−
(If you haven't installed any Expansion Packs, those entries will be missing)
+
<br/>(If you haven't installed any Expansion/Stuff Packs, those entries will be missing)
−
* Expand the HKEY_LOCAL_MACHINE folder.
+
# Locate the following entries by expanding the "[[File:Reg expand.png|20px]]" to get to the next level or the "[[File:Reg collapse.png|20px]]" to collapse it.
−
* Expand the SOFTWARE folder.
+
# If any of the entries are missing, that is fine. This means the uninstaller for that program has done its job.
−
* Expand the Electronic Arts folder. '''''If you have 64-bit this will be under the wow6432Node'''''
+
# If you're uninstalling certain packs/programs only, do not delete the "parent" folder but remove its "children".
−
** Base Game: Right-click '''The Sims 3''' folder and select Delete.
+
# Right-click each of the entries below and select Delete.
−
** EP01: Right-click '''The Sims 3 World Adventures''' folder and select Delete.
+
# If you're uninstalling the tools as well, select the entries for these as necessary.
−
* Collapse the Electronic Arts folder.
+
[[Image:Reg HKLM-Software.png|thumb|300px|the registry entries; click to view]]
−
* Scroll down and Expand the Sims folder.
+
<blockquote>
−
** Base Game: Right-click '''The Sims 3''' folder and select Delete.
+
* HKEY_LOCAL_MACHINE
−
** EP01: Right-click '''The Sims 3 World Adventures''' folder and select Delete.
+
** SOFTWARE
−
* Collapse the Sims folder.
+
*** Classes
−
* Scroll back up and Expand the Microsoft folder.
+
**** .Sims3
−
* Expand the Windows folder.
+
**** .Sims3Pack
−
* Expand the CurrentVersion folder.
+
**** Sims3
−
* Expand the Uninstall folder.
+
**** Sims3Pack
−
* Delete the following folder(s) if it appears:
+
** ''(If you have 64-bit Windows OS, all entries below will be under the '''wow6432Node''')''
−
** Base Game: {C05D8CDB-417D-4335-A38C-A0659EDFD6B8}
+
*** ---
−
** EP01: {BA26FFA5-6D47-47DB-BE56-34C357B5F8CC}
+
*** Electronic Arts
−
* Collapse the Microsoft folder.
+
**** Sims
−
* Scroll up further and Expand the Classes folder.
+
***** The Sims 3
−
* Delete the following folders if they appear:
+
***** The Sims 3 70s, 80s, & 90s Stuff
−
** .Sims3
+
***** The Sims 3 Ambitions
−
** .Sims3Pack
+
***** The Sims 3 Create a Pattern Tool
−
** Sims3
+
***** The Sims 3 Create a World Tool
−
** Sims3Pack
+
***** The Sims 3 Diesel Stuff
 +
***** The Sims 3 Fast Lane Stuff
 +
***** The Sims 3 Generations
 +
***** The Sims 3 High-End Loft Stuff
 +
***** The Sims 3 Island Paradise
 +
***** The Sims 3 Into the Future
 +
***** The Sims 3 Katy Perry's Sweet Treats
 +
***** The Sims 3 Late Night
 +
***** The Sims 3 Master Suite Stuff
 +
***** The Sims 3 Movie Stuff
 +
***** The Sims 3 Outdoor Living Stuff
 +
***** The Sims 3 Pets
 +
***** The Sims 3 Seasons
 +
***** The Sims 3 Showtime
 +
***** The Sims 3 Supernatural
 +
***** The Sims 3 Town Life Stuff
 +
***** The Sims 3 University Life
 +
***** The Sims 3 World Adventures
 +
*** ---
 +
*** Microsoft
 +
**** Windows
 +
***** CurrentVersion
 +
****** Uninstall
 +
******* <span class="guid">{08A25478-C5DD-4EA7-B168-3D687CA987FF}</span> '''The Sims 3 Master Suite Stuff''' (SP05)
 +
******* <span class="guid">{117B6BF6-82C3-420C-B284-9247C8568E53}</span> '''The Sims 3 Outdoor Living Stuff''' (SP03)
 +
******* <span class="guid">{1C9B6173-6DC9-4EEE-9EFC-6BA115CFBE43}</span> '''The Sims 3 Diesel Stuff''' (SP07)
 +
******* <span class="guid">{3BBFD444-5FAB-49F6-98B1-A1954E831399}</span> '''The Sims 3 Showtime''' (EP06)
 +
******* <span class="guid">{3DE92282-CB49-434F-81BF-94E5B380E889}</span> '''The Sims 3 Seasons''' (EP08)
 +
******* <span class="guid">{44EAFE3D-09A9-4478-A2BF-0EED22F4E49F}</span> '''The Sims 3 Create a Pattern Tool''' (CAP)
 +
******* <span class="guid">{45057FCE-5784-48BE-8176-D9D00AF56C3C}</span> '''The Sims 3 Late Night''' (EP03)
 +
******* <span class="guid">{65761BAE-11E8-48FE-B30F-1F01011AB906}</span> '''The Sims 3 Create a World Tool''' (CAW)
 +
******* <span class="guid">{71828142-5A24-4BD0-97E7-976DA08CE6CF}</span> '''The Sims 3 High-End Loft Stuff''' (SP01)
 +
******* <span class="guid">{7B11296A-F894-449C-8DF6-6AAAA7D4D118}</span> '''The Sims 3 Town Life Stuff''' (SP04)
 +
******* <span class="guid">{910F4A29-1134-49E0-AD8B-56E4A3152BD1}</span> '''The Sims 3 Ambitions''' (EP02)
 +
******* <span class="guid">{9B2506E3-9A3F-45B5-96BF-509CAD584650}</span> '''The Sims 3 Katy Perry's Sweet Treats''' (SP06)
 +
******* <span class="guid">{A0BBD6C7-B546-4048-B33A-F21F5C9F5B09}</span> '''The Sims 3 Into the Future''' (EP11)
 +
******* <span class="guid">{BA26FFA5-6D47-47DB-BE56-34C357B5F8CC}</span> '''The Sims 3 World Adventures''' (EP01)
 +
******* <span class="guid">{B37DAFA5-717D-41F8-BDFB-3A4B68C0B3A1}</span> '''The Sims 3 Supernatural''' (EP07)
 +
******* <span class="guid">{C05D8CDB-417D-4335-A38C-A0659EDFD6B8}</span> '''The Sims 3''' 
 +
******* <span class="guid">{C12631C6-804D-4B32-B0DD-8A496462F106}</span> '''The Sims 3 Pets''' (EP05)
 +
******* <span class="guid">{D0087539-3C57-44E0-BEE7-D779D546CBE1}</span> '''The Sims 3 Movie Stuff''' (SP09)
 +
******* <span class="guid">{DB21639E-FE55-432C-BCA2-0C5249E3F79E}</span> '''The Sims 3 Island Paradise''' (EP10)
 +
******* <span class="guid">{E1868CAE-E3B9-4099-8C18-AA8944D336FD}</span> '''The Sims 3 70s, 80s, & 90s Stuff''' (SP08)
 +
******* <span class="guid">{E6B88BD6-E4B2-4701-A648-B6DAC6E491CC}</span> '''The Sims 3 Generations''' (EP04)
 +
******* <span class="guid">{ED436EA8-4145-4703-AE5D-4D09DD24AF5A}</span> '''The Sims 3 Fast Lane Stuff''' (SP02)
 +
******* <span class="guid">{EF7E931D-DC84-471B-8DB6-A83358095474}</span> '''Origin''' (aka EADM)
 +
******* <span class="guid">{F26DE8EF-F2CF-40DC-8CDA-CC0D82D11B36}</span> '''The Sims 3 University Life''' (EP09)
 +
*** ---
 +
*** Sims
 +
**** The Sims 3
 +
**** The Sims 3 70s, 80s, & 90s Stuff
 +
**** The Sims 3 Ambitions
 +
**** The Sims 3 Create a Pattern Tool
 +
**** The Sims 3 Create a World Tool
 +
**** The Sims 3 Diesel Stuff
 +
**** The Sims 3 Fast Lane Stuff
 +
**** The Sims 3 Generations
 +
**** The Sims 3 High-End Loft Stuff
 +
**** The Sims 3 Island Paradise
 +
**** The Sims 3 Into the Future
 +
**** The Sims 3 Katy Perry's Sweet Treats
 +
**** The Sims 3 Late Night
 +
**** The Sims 3 Master Suite Stuff
 +
**** The Sims 3 Movie Stuff
 +
**** The Sims 3 Outdoor Living Stuff
 +
**** The Sims 3 Pets
 +
**** The Sims 3 Seasons
 +
**** The Sims 3 Showtime
 +
**** The Sims 3 Supernatural
 +
**** The Sims 3 Town Life Stuff
 +
**** The Sims 3 University Life
 +
**** The Sims 3 World Adventures
 +
*** ---
 +
</blockquote>
  
 
<br clear="all" \>
 
<br clear="all" \>
 +
----
  
−
==Delete the uninstall files==
+
===Delete the uninstall files===
  
 
* Click the Start button and select My Computer.
 
* Click the Start button and select My Computer.
 
* Select the Local Disk (C:) drive folder.
 
* Select the Local Disk (C:) drive folder.
−
* Select the Program Files folder.
+
* Select the Program Files folder (or Program Files (x86)).
 
* Select Tools, then Folder Options, then View, then select "Show hidden files and folders."
 
* Select Tools, then Folder Options, then View, then select "Show hidden files and folders."
 
* Select the InstallShield Installation Information folder.
 
* Select the InstallShield Installation Information folder.
 
* Delete the following folder(s) if it appears:
 
* Delete the following folder(s) if it appears:
−
** Base Game: {C05D8CDB-417D-4335-A38C-A0659EDFD6B8}
+
** <span class="guid">{08A25478-C5DD-4EA7-B168-3D687CA987FF}</span> '''The Sims 3 Master Suite Stuff''' (SP05)
−
** EP01: {BA26FFA5-6D47-47DB-BE56-34C357B5F8CC}  
+
** <span class="guid">{117B6BF6-82C3-420C-B284-9247C8568E53}</span> '''The Sims 3 Outdoor Living Stuff''' (SP03)
−
 
+
** <span class="guid">{1C9B6173-6DC9-4EEE-9EFC-6BA115CFBE43}</span> '''The Sims 3 Diesel Stuff''' (SP07)
 +
** <span class="guid">{3BBFD444-5FAB-49F6-98B1-A1954E831399}</span> '''The Sims 3 Showtime''' (EP06)
 +
** <span class="guid">{3DE92282-CB49-434F-81BF-94E5B380E889}</span> '''The Sims 3 Seasons''' (EP08)
 +
** <span class="guid">{44EAFE3D-09A9-4478-A2BF-0EED22F4E49F}</span> '''The Sims 3 Create a Pattern Tool''' (CAP)
 +
** <span class="guid">{45057FCE-5784-48BE-8176-D9D00AF56C3C}</span> '''The Sims 3 Late Night''' (EP03)
 +
** <span class="guid">{65761BAE-11E8-48FE-B30F-1F01011AB906}</span> '''The Sims 3 Create a World Tool''' (CAW)
 +
** <span class="guid">{71828142-5A24-4BD0-97E7-976DA08CE6CF}</span> '''The Sims 3 High-End Loft Stuff''' (SP01)
 +
** <span class="guid">{7B11296A-F894-449C-8DF6-6AAAA7D4D118}</span> '''The Sims 3 Town Life Stuff''' (SP04)
 +
** <span class="guid">{910F4A29-1134-49E0-AD8B-56E4A3152BD1}</span> '''The Sims 3 Ambitions''' (EP02)
 +
** <span class="guid">{9B2506E3-9A3F-45B5-96BF-509CAD584650}</span> '''The Sims 3 Katy Perry's Sweet Treats''' (SP06)
 +
** <span class="guid">{A0BBD6C7-B546-4048-B33A-F21F5C9F5B09}</span> '''The Sims 3 Into the Future''' (EP11)
 +
** <span class="guid">{BA26FFA5-6D47-47DB-BE56-34C357B5F8CC}</span> '''The Sims 3 World Adventures''' (EP01)
 +
** <span class="guid">{B37DAFA5-717D-41F8-BDFB-3A4B68C0B3A1}</span> '''The Sims 3 Supernatural''' (EP07)
 +
** <span class="guid">{C05D8CDB-417D-4335-A38C-A0659EDFD6B8}</span> '''The Sims 3''' 
 +
** <span class="guid">{C12631C6-804D-4B32-B0DD-8A496462F106}</span> '''The Sims 3 Pets''' (EP05)
 +
** <span class="guid">{D0087539-3C57-44E0-BEE7-D779D546CBE1}</span> '''The Sims 3 Movie Stuff''' (SP09)
 +
** <span class="guid">{DB21639E-FE55-432C-BCA2-0C5249E3F79E}</span> '''The Sims 3 Island Paradise''' (EP10)
 +
** <span class="guid">{E1868CAE-E3B9-4099-8C18-AA8944D336FD}</span> '''The Sims 3 70s, 80s, & 90s Stuff''' (SP08)
 +
** <span class="guid">{E6B88BD6-E4B2-4701-A648-B6DAC6E491CC}</span> '''The Sims 3 Generations''' (EP04)
 +
** <span class="guid">{ED436EA8-4145-4703-AE5D-4D09DD24AF5A}</span> '''The Sims 3 Fast Lane Stuff''' (SP02)
 +
** <span class="guid">{EF7E931D-DC84-471B-8DB6-A83358095474}</span> '''Origin''' (aka EADM)
 +
** <span class="guid">{F26DE8EF-F2CF-40DC-8CDA-CC0D82D11B36}</span> '''The Sims 3 University Life''' (EP09)
 
<br clear="all" \>
 
<br clear="all" \>
  
 
The Sims 3 should now be completely removed from your system.
 
The Sims 3 should now be completely removed from your system.
  
−
You can also see this at [https://easims.custhelp.com/cgi-bin/easims.cfg/php/enduser/std_adp.php?p_faqid=22226 The Sims 3]
+
You can also read this at [https://easims.custhelp.com/cgi-bin/easims.cfg/php/enduser/std_adp.php?p_faqid=22226 The Sims 3]
 +
 
 +
<br clear="all" \>
 +
 
 +
==[[Image:MacLogo.png|20px]] Manually Uninstalling in Mac OS==
 +
To completely uninstall the game [[http://my.modthesims.info/showpost.php?p=2865176&postcount=6| source: this post]], carry out the following steps.
 +
On Lion and Mountain Lion, some of the folders are Hidden, so you may need to [[Game_Help:OSX_Show_Hidden_Files|unhide]] them first before you can view them to delete.
 +
 
 +
*Uninstall the app as normal, start with the latest SP/EP (if applicable) and work your way down to the base game
 +
*delete your /Applications/The Sims 3 folder and any others for SP/EP (if applicable)
 +
*delete your /Users/<User>/Library/Preferences/The Sims 3 Preferences folder
 +
*delete your /Users/<User>/Library/Caches/<any Sims 3 related folder or file>
 +
*rename your /Users/<User>/Documents/Electronic Arts/The Sims 3 folder – you can keep this as a backup, so that you can put your old savegames, syles, screenshots etc back once reinstallation was successful.
 +
 
 +
 
 +
 
 +
If after doing the above, you still cannot reinstall/patch, try these additional instructions [[http://forum.thesims3.com/jforum/posts/list/4388.page| source:thesims3.com forum thread]]:
 +
*Navigate to the Disk Utility which can be found in Applications -> Utilities -> Disk Utility
 +
*Run the Disk Utility and select your hard drive in the left hand column and press "Repair Disk Permissions"
 +
 
 +
There's now a [http://www.piriform.com/mac/ccleaner CCleaner for Mac], which can help with the Uninstall cleanup steps.
 +
 
 +
==After the Uninstall==
 +
After you have uninstalled and done all that, reinstall and patch by following these steps. Complete Patching instructions can be found [[Game_Help:TS3_Patching|here]].
 +
 
 +
 
 +
I want to reinstall and patch, and I...
 +
 
 +
{{WizardOption
 +
|link=Game_Help:TS3_PatchingNoEPNoSP
 +
|text=''do not have'' any Expansion Pack(s) and/or Stuff Pack(s)
 +
}}
 +
{{WizardOption
 +
|link=Game_Help:TS3_PatchingEPSP
 +
|text=have Expansion Pack(s) and/or Stuff Pack(s)
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}}
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[[Category:Sims 3]]
 
[[Category:Sims 3]]
 
[[Category:Game Help]]
 
[[Category:Game Help]]
 
{{Sims3GameHelpHeader}}
 
{{Sims3GameHelpHeader}}

Latest revision as of 06:18, 29 November 2013

Sims 3 Logo transparent small.png This article is written for The Sims 3. For the equivalent Sims 2 article, click here.
Sims 3 Game Help Categories:

Custom Content  | Installation  | Gameplay Guides  | Technical & Graphics Issues  | Miscellaneous Issues

MTS Help Q&A Forums


Contents

[edit] Overview of Uninstalling in The Sims 3

It is inevitable with the Sims 3 that for every patch series update or CC installation we do, something would get messed up and the only fix is a fresh, clean slate. To achieve that, or only option is a reinstall. And with Sims games, a manual uninstall is always necessary as the game uninstaller(s) usually leave bits of information behind.


This is important, especially if you have CC placed in the \Mods\Packages\ folder - the framework components need to be removed, to ensure everything is wiped out properly for the next reinstall to work without any glitches.


If any of the registry entries or leftover folders listed below are missing after you uninstalled the game, either via Start Menu or Control Panel, that is perfectly fine. This guide is to verify that these things are gone before we do a clean reinstall.


[edit] Before You Begin - Do a Backup!

[edit] Backup User Folders

  • If you'd like to backup your user files (saved game data), the steps from Sims 2 can still be applied, just using a different folder structure. You might also want to backup the \Mods\Packages folder contents located in the respective paths
  • If you're uninstalling and you have custom content or mods that you would like to save for another installation, you can find them in these default locations for your Operating System.
Patch 1.12 onwards
  • Windows XP: My Documents\Electronic Arts\The Sims 3\Mods\Packages\
  • Windows Vista/7 & Mac: Documents\Electronic Arts\The Sims 3\Mods\Packages\
Patch 1.11 and below
  • In the legacy framework install path:
    • Windows (32-bit): C:\Program Files\Electronic Arts\The Sims 3\Mods\Packages
    • Windows (64-bit): C:\Program Files (x86)\Electronic Arts\The Sims 3\Mods\Packages
    • Mac OS: Contents > Resources > transgaming > c_drive > Program Files > Electronic Arts > The Sims 3 > Mods > Packages
  • If you have any Expansion Packs and maintain custom content in a \Mods\Packages\ folder other than in The Sims 3 root, remember to backup the contents in those paths, too.


[edit] Backup Digital Downloads

  • Paths in Origin's Settings
    Go to the path shown in the image to find your Digital downloads, and backup those installer files. You might also be interested to read Game Help:EADM Issues.


[edit] WindowsLogo.png Manually Uninstalling in Windows OS

[edit] Uninstall

uninstall

Go to Start/Control Panel/Programs & Features (Vista/W7) or Start/Control Panel/Add Remove Programs (XP) Then follow the on-screen instructions to uninstall the game - it's a standard "next, next, next" type uninstall. There will be separate uninstall options for every expansion and the base game, just like with The Sims 2.

Uninstall according to release dates, going backwards.

If you have EADM and/or CAW, you can include these to wipe everything EA related from the machine but it is optional. Unless you have a known issue with the EADM version installed, or the Launcher is not working correctly, or EA has released a new EADM version, etc, you won't need to uninstall EADM. For the most part CAW can be left alone.


[edit] Restart

Now you need to restart your computer, before continuing with the guide.


[edit] Cleaning up Leftover Folders

It is best to check for these, if after a restart, the folders and registry entries are still not cleared properly. It's fine if the entries are missing, as the uninstaller may have done its job properly. But double-check to make sure you're not just looking at the wrong spots.

Delete the game files (in the default location):

uninstall
  • Click the Start button and select My Computer.
  • Select the Local Disk (C:) drive folder. (If you installed to default paths)
  • Select the Program Files folder.
  • If you want to remove Base game:
    • Select and expand the Electronic Arts folder
    • Right-click The Sims 3 and select Delete.
  • If you want to remove Expansion/Stuff Packs:
    • Right-click the EP/SP name eg: The Sims 3 World Adventures and select Delete.
  • If you want to remove the tools:
    • Right-click The Sims 3 Create a World Tool and select Delete.
    • Right-click The Sims 3 Create a Pattern Tool and select Delete.



  • Go to My Documents
    • Select and expand the Electronic Arts folder
    • Right-click The Sims 3 and select Delete. (You should have made a backup in step 1.)
    • Right-click The Sims 3 Create A World Tool and/or The Sims 3 Create a Pattern Tool and select Delete. (Optional. You should have made a backup in step 1.)



[edit] Additional notes (OS-specific):

[edit] Windows 7 / Vista

If your user group do not have Administrator access, UAC will make a copy of the \Mods\Packages folder in VirtualStore. For a complete cleanup, these folders need to be checked, too. If you cannot see the folder or its contents, read this section on how to Unhide files & Show file extensions.


  • Go to VirtualStore
    • Go to this path and ensure that it is empty as well.
    • If you have an Expansion Pack or Stuff Pack, you may want to verify the content for those respective folders in the Virtual Store are removed as well. 
C:\Users\<Username>\AppData\Local\VirtualStore\Program Files (x86)\Electronic Arts\The Sims 3\Mods\Packages

OR 

C:\Users\<Username>\AppData\VirtualStore\Program Files (x86)\Electronic Arts\The Sims 3\Mods\Packages



[edit] Cleaning up the Registry

[edit] Beginner - Use 3rd-party Registry Utility

  • Download this registry cleaner program, and install it, following the on-screen instructions.
  • Launch the program after installation has completed.
  • Click the Registry tab, and click the Scan for Issues button.
  • When scanning has completed, click the Fix Selected Issues... button.
  • When you're prompted to backup, click Yes, accept the default name and location
  • Click Fix All Selected Issues


[edit] Advanced - Edit Registry manually

Backup the registry:

  • Hold down the Windows key and press R.
  • At the Run command, type in "regedit" (minus the quotes) and select OK.
  • Click on File and then Export...
  • Choose a location and name for the file; this will be your backup registry file.
  • Click Save.


Delete the registry keys:
(If you haven't installed any Expansion/Stuff Packs, those entries will be missing)

  1. Locate the following entries by expanding the "Reg expand.png" to get to the next level or the "Reg collapse.png" to collapse it.
  2. If any of the entries are missing, that is fine. This means the uninstaller for that program has done its job.
  3. If you're uninstalling certain packs/programs only, do not delete the "parent" folder but remove its "children".
  4. Right-click each of the entries below and select Delete.
  5. If you're uninstalling the tools as well, select the entries for these as necessary.
the registry entries; click to view
  • HKEY_LOCAL_MACHINE
    • SOFTWARE
      • Classes
        • .Sims3
        • .Sims3Pack
        • Sims3
        • Sims3Pack
    • (If you have 64-bit Windows OS, all entries below will be under the wow6432Node)
      • ---
      • Electronic Arts
        • Sims
          • The Sims 3
          • The Sims 3 70s, 80s, & 90s Stuff
          • The Sims 3 Ambitions
          • The Sims 3 Create a Pattern Tool
          • The Sims 3 Create a World Tool
          • The Sims 3 Diesel Stuff
          • The Sims 3 Fast Lane Stuff
          • The Sims 3 Generations
          • The Sims 3 High-End Loft Stuff
          • The Sims 3 Island Paradise
          • The Sims 3 Into the Future
          • The Sims 3 Katy Perry's Sweet Treats
          • The Sims 3 Late Night
          • The Sims 3 Master Suite Stuff
          • The Sims 3 Movie Stuff
          • The Sims 3 Outdoor Living Stuff
          • The Sims 3 Pets
          • The Sims 3 Seasons
          • The Sims 3 Showtime
          • The Sims 3 Supernatural
          • The Sims 3 Town Life Stuff
          • The Sims 3 University Life
          • The Sims 3 World Adventures
      • ---
      • Microsoft
        • Windows
          • CurrentVersion
            • Uninstall
              • {08A25478-C5DD-4EA7-B168-3D687CA987FF} The Sims 3 Master Suite Stuff (SP05)
              • {117B6BF6-82C3-420C-B284-9247C8568E53} The Sims 3 Outdoor Living Stuff (SP03)
              • {1C9B6173-6DC9-4EEE-9EFC-6BA115CFBE43} The Sims 3 Diesel Stuff (SP07)
              • {3BBFD444-5FAB-49F6-98B1-A1954E831399} The Sims 3 Showtime (EP06)
              • {3DE92282-CB49-434F-81BF-94E5B380E889} The Sims 3 Seasons (EP08)
              • {44EAFE3D-09A9-4478-A2BF-0EED22F4E49F} The Sims 3 Create a Pattern Tool (CAP)
              • {45057FCE-5784-48BE-8176-D9D00AF56C3C} The Sims 3 Late Night (EP03)
              • {65761BAE-11E8-48FE-B30F-1F01011AB906} The Sims 3 Create a World Tool (CAW)
              • {71828142-5A24-4BD0-97E7-976DA08CE6CF} The Sims 3 High-End Loft Stuff (SP01)
              • {7B11296A-F894-449C-8DF6-6AAAA7D4D118} The Sims 3 Town Life Stuff (SP04)
              • {910F4A29-1134-49E0-AD8B-56E4A3152BD1} The Sims 3 Ambitions (EP02)
              • {9B2506E3-9A3F-45B5-96BF-509CAD584650} The Sims 3 Katy Perry's Sweet Treats (SP06)
              • {A0BBD6C7-B546-4048-B33A-F21F5C9F5B09} The Sims 3 Into the Future (EP11)
              • {BA26FFA5-6D47-47DB-BE56-34C357B5F8CC} The Sims 3 World Adventures (EP01)
              • {B37DAFA5-717D-41F8-BDFB-3A4B68C0B3A1} The Sims 3 Supernatural (EP07)
              • {C05D8CDB-417D-4335-A38C-A0659EDFD6B8} The Sims 3
              • {C12631C6-804D-4B32-B0DD-8A496462F106} The Sims 3 Pets (EP05)
              • {D0087539-3C57-44E0-BEE7-D779D546CBE1} The Sims 3 Movie Stuff (SP09)
              • {DB21639E-FE55-432C-BCA2-0C5249E3F79E} The Sims 3 Island Paradise (EP10)
              • {E1868CAE-E3B9-4099-8C18-AA8944D336FD} The Sims 3 70s, 80s, & 90s Stuff (SP08)
              • {E6B88BD6-E4B2-4701-A648-B6DAC6E491CC} The Sims 3 Generations (EP04)
              • {ED436EA8-4145-4703-AE5D-4D09DD24AF5A} The Sims 3 Fast Lane Stuff (SP02)
              • {EF7E931D-DC84-471B-8DB6-A83358095474} Origin (aka EADM)
              • {F26DE8EF-F2CF-40DC-8CDA-CC0D82D11B36} The Sims 3 University Life (EP09)
      • ---
      • Sims
        • The Sims 3
        • The Sims 3 70s, 80s, & 90s Stuff
        • The Sims 3 Ambitions
        • The Sims 3 Create a Pattern Tool
        • The Sims 3 Create a World Tool
        • The Sims 3 Diesel Stuff
        • The Sims 3 Fast Lane Stuff
        • The Sims 3 Generations
        • The Sims 3 High-End Loft Stuff
        • The Sims 3 Island Paradise
        • The Sims 3 Into the Future
        • The Sims 3 Katy Perry's Sweet Treats
        • The Sims 3 Late Night
        • The Sims 3 Master Suite Stuff
        • The Sims 3 Movie Stuff
        • The Sims 3 Outdoor Living Stuff
        • The Sims 3 Pets
        • The Sims 3 Seasons
        • The Sims 3 Showtime
        • The Sims 3 Supernatural
        • The Sims 3 Town Life Stuff
        • The Sims 3 University Life
        • The Sims 3 World Adventures
      • ---


[edit] Delete the uninstall files

  • Click the Start button and select My Computer.
  • Select the Local Disk (C:) drive folder.
  • Select the Program Files folder (or Program Files (x86)).
  • Select Tools, then Folder Options, then View, then select "Show hidden files and folders."
  • Select the InstallShield Installation Information folder.
  • Delete the following folder(s) if it appears:
    • {08A25478-C5DD-4EA7-B168-3D687CA987FF} The Sims 3 Master Suite Stuff (SP05)
    • {117B6BF6-82C3-420C-B284-9247C8568E53} The Sims 3 Outdoor Living Stuff (SP03)
    • {1C9B6173-6DC9-4EEE-9EFC-6BA115CFBE43} The Sims 3 Diesel Stuff (SP07)
    • {3BBFD444-5FAB-49F6-98B1-A1954E831399} The Sims 3 Showtime (EP06)
    • {3DE92282-CB49-434F-81BF-94E5B380E889} The Sims 3 Seasons (EP08)
    • {44EAFE3D-09A9-4478-A2BF-0EED22F4E49F} The Sims 3 Create a Pattern Tool (CAP)
    • {45057FCE-5784-48BE-8176-D9D00AF56C3C} The Sims 3 Late Night (EP03)
    • {65761BAE-11E8-48FE-B30F-1F01011AB906} The Sims 3 Create a World Tool (CAW)
    • {71828142-5A24-4BD0-97E7-976DA08CE6CF} The Sims 3 High-End Loft Stuff (SP01)
    • {7B11296A-F894-449C-8DF6-6AAAA7D4D118} The Sims 3 Town Life Stuff (SP04)
    • {910F4A29-1134-49E0-AD8B-56E4A3152BD1} The Sims 3 Ambitions (EP02)
    • {9B2506E3-9A3F-45B5-96BF-509CAD584650} The Sims 3 Katy Perry's Sweet Treats (SP06)
    • {A0BBD6C7-B546-4048-B33A-F21F5C9F5B09} The Sims 3 Into the Future (EP11)
    • {BA26FFA5-6D47-47DB-BE56-34C357B5F8CC} The Sims 3 World Adventures (EP01)
    • {B37DAFA5-717D-41F8-BDFB-3A4B68C0B3A1} The Sims 3 Supernatural (EP07)
    • {C05D8CDB-417D-4335-A38C-A0659EDFD6B8} The Sims 3
    • {C12631C6-804D-4B32-B0DD-8A496462F106} The Sims 3 Pets (EP05)
    • {D0087539-3C57-44E0-BEE7-D779D546CBE1} The Sims 3 Movie Stuff (SP09)
    • {DB21639E-FE55-432C-BCA2-0C5249E3F79E} The Sims 3 Island Paradise (EP10)
    • {E1868CAE-E3B9-4099-8C18-AA8944D336FD} The Sims 3 70s, 80s, & 90s Stuff (SP08)
    • {E6B88BD6-E4B2-4701-A648-B6DAC6E491CC} The Sims 3 Generations (EP04)
    • {ED436EA8-4145-4703-AE5D-4D09DD24AF5A} The Sims 3 Fast Lane Stuff (SP02)
    • {EF7E931D-DC84-471B-8DB6-A83358095474} Origin (aka EADM)
    • {F26DE8EF-F2CF-40DC-8CDA-CC0D82D11B36} The Sims 3 University Life (EP09)


The Sims 3 should now be completely removed from your system.

You can also read this at The Sims 3


[edit] MacLogo.png Manually Uninstalling in Mac OS

To completely uninstall the game [source: this post], carry out the following steps. On Lion and Mountain Lion, some of the folders are Hidden, so you may need to unhide them first before you can view them to delete.

  • Uninstall the app as normal, start with the latest SP/EP (if applicable) and work your way down to the base game
  • delete your /Applications/The Sims 3 folder and any others for SP/EP (if applicable)
  • delete your /Users/<User>/Library/Preferences/The Sims 3 Preferences folder
  • delete your /Users/<User>/Library/Caches/<any Sims 3 related folder or file>
  • rename your /Users/<User>/Documents/Electronic Arts/The Sims 3 folder – you can keep this as a backup, so that you can put your old savegames, syles, screenshots etc back once reinstallation was successful.


If after doing the above, you still cannot reinstall/patch, try these additional instructions [source:thesims3.com forum thread]:

  • Navigate to the Disk Utility which can be found in Applications -> Utilities -> Disk Utility
  • Run the Disk Utility and select your hard drive in the left hand column and press "Repair Disk Permissions"

There's now a CCleaner for Mac, which can help with the Uninstall cleanup steps.

[edit] After the Uninstall

After you have uninstalled and done all that, reinstall and patch by following these steps. Complete Patching instructions can be found here.


I want to reinstall and patch, and I...

RightArrow.gif

do not have any Expansion Pack(s) and/or Stuff Pack(s)

RightArrow.gif

have Expansion Pack(s) and/or Stuff Pack(s)




Sims 3 Game Help Categories:

Custom Content  | Installation  | Gameplay Guides  | Technical & Graphics Issues  | Miscellaneous Issues

MTS Help Q&A Forums
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