Difference between revisions of "Game Help:TS3 Patching/Common Errors"

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{{Sims3GameHelpHeader}}
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{{TS3 Patching}}
 
{{TS3 Patching}}
  
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==Problems==
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==Overview==
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If you encounter any or all of these symptoms, try the following suggestions.
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Some of the most common errors that occur during and after patching are addressed here. If the suggested workarounds do not work, try again after a reboot. [[Game Help:TS3 Uninstall|If All Else Fails]]...
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# Error: "The version of the game you are running is incompatible with the data. Please update your game."
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# Error: "Sims3Launcher has encountered a problem and needs to close. We are sorry for the inconvenience."
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# Problem:
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#* The game crash at the loading screen or when choosing a new town/family of a saved game.
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#* You get funny strings of text or black textures.
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# Problem: You cannot proceed beyond the Loading screen or experience lag in gameplay.
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# Problem: You get an "Invalid File Found" error for the ''code_version.txt'' file and replacing it did not resolve the issue.
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# Problem: You get an "This application has failed to start because ''QtCore4.dll'' was not found" error when attempting to patch or run the game via Launcher.
+
  
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==Solutions and Workarounds==
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==Errors Encountered==
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# If you have WA, you have to let the Launcher quit and restart itself again in order to patch both the base game and the expansion pack. Yes, contrary to Sims 2 patching methods, this patch version (1.8/2.3) need to run separate updates for each game. If Launcher does not Quit and restart, you might need to do the fix for EADM glitch below, or logoff the machine and logon again. If you're dong a manual patch, you need to download two .exe files and run them one after another (order does not matter).
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===...during patching===
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# Uninstall the EA Download Manager (EADM) and try again. If that works...you can reinstall the EADM when you next need to download patches or store items.
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# You have a core mod or other CC that is not compatible with the patch.
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; You get an "Invalid File Found" error for various files.
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#*Remove ALL your Custom Content temporarily. [[Game_Help:TS3_GCCTSU_1_Refresh_cache|Refresh your cache files and thumbnails]] again. Try loading a New game, CC-free. If that works...
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: If you're not using the SuperPatcher to patch the game, or you get this when using Launcher to patch, use the links provided in [[Game Help:TS3_Patching:Patch_Download]]
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#*Remove ALL your Custom Content temporarily. [[Game_Help:TS3_GCCTSU_1_Refresh_cache|Refresh your cache files and thumbnails]] again. Try loading a Saved game, CC-free. If that works...
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#*Put back in only "safe" Custom Content - that is, texture replacers like skintones, eyes, no sleep Zzs, etc., and try loading the game again. If that works...
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#*Put back in more "custom" files such as patterns, new tee shirt designs, default replacement meshes, etc... If that works...
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#*Put back in everything else.
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===...when starting Launcher===
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#:That should at least help you narrow down at what point your game starts crashing, to figure out what the problem might be.
+
 
−
#:Please note that just because your game crashes on a particular file does not mean that file is corrupted or incompatible with the patch. Try putting in just that one file, deleting your cache files again, and running the game again.
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; Various Launcher issues
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# These guides has some pointers to overcome or identify the cause: [[Game_Help:Package_File_Lag|Package File Lag]] and [[Game_Help:Improving_Sims_3_Performance|Improving Sims 3 Performance]]
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: First thing you can try is to [[Game Help:TS3 Bypassing the Launcher|Bypass the Launcher]] to test if the game can be started with TS3W.exe directly.
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# Verify that you downloaded the correct patch for all BG/EP/SP with the correct ending '''from_x.x.xx.00x0xx''' in the filename, for the version that you currently have installed. Eg: If you had recently installed HELS and skipped the 1.9/2.4 patch, you might have downloaded the ''Sims3_2.5.12.004001_'''from_2.4.7'''.004001.exe'' instead of the required ''Sims3_2.5.12.004002_'''from_2.3.33'''.003001.exe'' version the game is looking for to patch WA.
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: Go to [[Game Help:Launcher Issues|Launcher Issues]].
−
# You have a corrupted EADM install.
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: To see the patch versions in table format, go to [[Game Help:Patch Table|Patch Table]].
−
#* Manual Uninstall - instructions [https://easims.custhelp.com/cgi-bin/easims.cfg/php/enduser/std_adp.php?p_faqid=11090 here]
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: If you suspect EADM is the cause, go to [[Game Help:EADM Issues|EADM Issues]].
−
#* Redownload - from EA [https://easims.custhelp.com/cgi-bin/easims.cfg/php/enduser/std_adp.php?p_faqid=11083&p_created=1131562565&p_sid=lvOhFfUj&p_accessibility=0&p_redirect=&p_lva=11090&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MTAwNSwxMDA1JnBfcHJvZHM9JnBfY2F0cz0mcF9wdj0mcF9jdj0mcF9wYWdlPTE*&p_li=&p_topview=1#01 here] and reinstall or
+
 
−
#* reinstall from the latest EP/SP DVD you own or the original base game Sims 3 DVD if you don't have any EPs/SPs; location of EADM installer: <DVD drive>:\Support\EADM\.
+
 
 +
 
 +
===...when running the game===
 +
If you encounter any or all of these symptoms, try the suggestions in [[Game Help:TS3 Load Issues]] and the [[Game Help:Sims 3 Crashing Checklist]] in particular.
 +
 
 +
; Getting "The Sims 3 has stopped working" error message.
 +
; Getting the "Base Game not compatible with current Expansion Pack" error message.  
 +
; Getting the "A Serious Error has occured" error message.
 +
; Crashing during gameplay or at loading screen
 +
: Did you forget to remove CC before patching or installing a new pack? Do the standard troubleshooting as outlined in [[Game Help:Sims 3 Game Problem|Game Problem FAQ]] or read the '''standard troubleshooting''' steps below.
 +
: If that did not help, try the other links in the related section of that Game Problem page.
 +
 
 +
 
 +
 
 +
<br clear="all" />
 +
 
 +
; Lags and freezes during gameplay
 +
: These guides has some pointers to overcome or identify the cause:
 +
:* [[Game Help:Intermittent Freezes|Intermittent Freezes]]
 +
:* [[Game Help:Package File Lag|Package File Lag]]
 +
:* [[Game Help:Improving Sims 3 Performance|Improving Sims 3 Performance]]
 +
:* [[Game Help:Live Mode Freeze| Live Mode Freeze]]
 +
 
 +
 
 +
; Missing features or you get funny strings of text or things don't work as per usual
 +
: You still have CC that is '''not compatible''' with the patch or new pack.  
 +
: Before doing any troubleshooting, perform a [[Game Help:TS3 Back Ups|backup]], just in case you messed up and need to start over. Do the '''standard troubleshooting''' guide below.
 +
 
 +
 
 +
: '''This is the ''standard troubleshooting'' guide.'''
 +
:# Don't be selective and try to think what is affected and what is safe, '''''remove everything'''''! Again, do the 3 steps in [[Game Help:Sims 3 Game Problem|Game Problem FAQ]]; and play a new, CC-free game. Things should be corrected now.
 +
:# Check back with the creators if their items need to be updated - only they know if the codes have been changed. Until the creators updates the items, you have to play without these items.  
 +
:# If you're interested to identify which item is causing the issue, do the binary-search method (aka [[Game Help:TS3 Finding Problem Custom Content#The 50.25 Method|the 50% method]]).
 +
:# Remember to always [[Game Help:Sims 3 Delete Cache Files|delete cache files]] after removing some CC and before loading the game to test.
 +
:# Don't save while doing this, as you're removing CC from your game.
 +
:# That should at least help you narrow down at what point your game starts crashing, to figure out what the problem might be.
 +
:# Please note that just because your game crashes on a particular file does not mean that file is corrupted or incompatible with the patch. Try putting in just that one file, deleting your cache files again, but this time start a new game.
 +
:# If you can repeat the issue on a brand new game with just this one file, then it is safe to presume this file is not compatible.
 +
:# Also, due to the nature of the ''Open Neighborhood'' of The Sims 3, the CC item need not have been used in the Lot or Household you play to be causing issues, it could have been used by an Inactive Sim.
 +
:# Finally, remember CC in Sims3Pack are not exempt from getting broken or becoming incompatible from one patch to the next.
 +
 
 +
==Related Pages==
 +
 
 +
* Patching:
 +
** [[Game Help:TS3 Patching:Invalid File Error]]
 +
** [[Game Help:Launcher Issues]]
 +
** [[Game Help:Patch Table]]
 +
** [[Game Help:EADM Issues]]
 +
 
 +
* Technical:
 +
** [[Game Help:Sims 3 Game Problem]]
 +
** [[Game Help:Sims 3 Crashing Checklist]]
 +
** [[Game Help:Sims 3 Delete Cache Files]]
 +
** [[Game Help:TS3 Uninstall]]
 +
 
 +
* Performance:
 +
** [[Game Help:Intermittent Freezes]]
 +
** [[Game Help:Package File Lag]]
 +
** [[Game Help:Improving Sims 3 Performance]]
 +
 
 +
* Misc:
 +
** [[Game Help:TS3 Finding Problem Custom Content]]
 +
** [[Game Help:TS3 Back Ups]]
 +
 
 +
 
 +
 
 +
 
 +
==If you still have problems==
 +
 
 +
One final troubleshooting tip:
 +
*Try an uninstall and start over from a clean slate - [[Game Help:TS3 Uninstall|If All Else Fails]]...
  
−
===If you still have problems===
 
  
−
*If you have deleted all your cache files, removed all your Custom Content, and your game still won't work with the patch, try renaming your My Documents\Electronic Arts\The Sims 3\ folder to something else - like "The Sims 3 Backup" - remember, that's the folder in MY DOCUMENTS, not in Program Files.
 
  
−
*After renaming it, try to run the game (with a New Town). If it works, it means the problem is somewhere in your user files.
 
  
 
{{TS3 Patching}}
 
{{TS3 Patching}}
 +
 +
{{Sims3GameHelpHeader}}
 +
 +
 +
[[Category:Game Help]]
 +
[[Category:Sims 3]]

Latest revision as of 16:58, 29 December 2012

Sims 3 Game Help Categories:

Custom Content  | Installation  | Gameplay Guides  | Technical & Graphics Issues  | Miscellaneous Issues

MTS Help Q&A Forums
Search: 
TS3 Patching by Category

Before You Begin  | Patch Table  | Patch Downloads  | Invalid File Error  | Once It's Installed  | Common Errors  | Patch Update Log  | If All Else Fails  |

Contents

[edit] Overview

Some of the most common errors that occur during and after patching are addressed here. If the suggested workarounds do not work, try again after a reboot. If All Else Fails...

[edit] Errors Encountered

[edit] ...during patching

You get an "Invalid File Found" error for various files.
If you're not using the SuperPatcher to patch the game, or you get this when using Launcher to patch, use the links provided in Game Help:TS3_Patching:Patch_Download


[edit] ...when starting Launcher

Various Launcher issues
First thing you can try is to Bypass the Launcher to test if the game can be started with TS3W.exe directly.
Go to Launcher Issues.
To see the patch versions in table format, go to Patch Table.
If you suspect EADM is the cause, go to EADM Issues.


[edit] ...when running the game

If you encounter any or all of these symptoms, try the suggestions in Game Help:TS3 Load Issues and the Game Help:Sims 3 Crashing Checklist in particular.

Getting "The Sims 3 has stopped working" error message.
Getting the "Base Game not compatible with current Expansion Pack" error message.
Getting the "A Serious Error has occured" error message.
Crashing during gameplay or at loading screen
Did you forget to remove CC before patching or installing a new pack? Do the standard troubleshooting as outlined in Game Problem FAQ or read the standard troubleshooting steps below.
If that did not help, try the other links in the related section of that Game Problem page.



Lags and freezes during gameplay
These guides has some pointers to overcome or identify the cause:


Missing features or you get funny strings of text or things don't work as per usual
You still have CC that is not compatible with the patch or new pack.
Before doing any troubleshooting, perform a backup, just in case you messed up and need to start over. Do the standard troubleshooting guide below.


This is the standard troubleshooting guide.
  1. Don't be selective and try to think what is affected and what is safe, remove everything! Again, do the 3 steps in Game Problem FAQ; and play a new, CC-free game. Things should be corrected now.
  2. Check back with the creators if their items need to be updated - only they know if the codes have been changed. Until the creators updates the items, you have to play without these items.
  3. If you're interested to identify which item is causing the issue, do the binary-search method (aka the 50% method).
  4. Remember to always delete cache files after removing some CC and before loading the game to test.
  5. Don't save while doing this, as you're removing CC from your game.
  6. That should at least help you narrow down at what point your game starts crashing, to figure out what the problem might be.
  7. Please note that just because your game crashes on a particular file does not mean that file is corrupted or incompatible with the patch. Try putting in just that one file, deleting your cache files again, but this time start a new game.
  8. If you can repeat the issue on a brand new game with just this one file, then it is safe to presume this file is not compatible.
  9. Also, due to the nature of the Open Neighborhood of The Sims 3, the CC item need not have been used in the Lot or Household you play to be causing issues, it could have been used by an Inactive Sim.
  10. Finally, remember CC in Sims3Pack are not exempt from getting broken or becoming incompatible from one patch to the next.

[edit] Related Pages



[edit] If you still have problems

One final troubleshooting tip:



Search: 
TS3 Patching by Category

Before You Begin  | Patch Table  | Patch Downloads  | Invalid File Error  | Once It's Installed  | Common Errors  | Patch Update Log  | If All Else Fails  |

Sims 3 Game Help Categories:

Custom Content  | Installation  | Gameplay Guides  | Technical & Graphics Issues  | Miscellaneous Issues

MTS Help Q&A Forums
Retrieved from "http://simswiki.info/index.php?title=Game_Help:TS3_Patching/Common_Errors&oldid=62769"
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