Revision as of 09:05, 31 October 2010

EADM Issues

Problem(s)

• Issues while downloading custom content from the Store or Exchange
• Issues in patching (updating) through the Launcher items
• Launcher will not start

Cause

A common cause of the above problems can be with the EADM (Electronic Arts Download Manager) - a separate program that comes with the game for managing downloads.

Solution

Before attempting the following steps, if you have Digital Download versions of the games, you might want to backup the contents in the following folder to another location, so you would not have to redownload gigabytes worth of files again. There would be different folders for each game or pack purchased.

If your system is setup do things by default, the path to the EADM cache is as follows

C:\ProgramData\Electronic Arts\EA Core\cache\

Try uninstalling and then reinstalling EADM.

• To Uninstall: Follow these instructions from EA on doing a manual uninstall. Make sure to reboot your computer after uninstalling!
  • If the EA link is no longer available, use our Game Help:TS3 Uninstall instructions. You need to look for the specific EADM registry entry and folders.

• To Reinstall: Get the new versions from this EA FAQ on How do I download and install the EA Download Manager?

After reinstalling EADM, make sure to also:

• Allow Adobe Air to install and then update.
• Reboot your computer.
• After rebooting, EADM might prompt you for another update. Allow it to do so.

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