Getting Custom Content to Show Up

Problem

Some, all, or no custom content is showing up in your game.

Solution(s)

Solutions to this problem vary depending on what isn't showing up. Please go through the steps of this FAQ to fix your problem.

Please note that this FAQ covers ALL KNOWN SOLUTIONS to custom content not showing up. If you follow this FAQ to the letter and not only read it but do everything it says, your content should work. Please do not post on the forums if your content is not showing up - we will not have any additional suggestions and will only refer you back to this FAQ.

Please read the above information in bold carefully before proceeding! And remember, you must actually DO the steps as written. Simply reading this article will not fix anything! DO THE STEPS.

First Step - Back Up Your Game!

While you do these steps you are going to be loading the game, possibly repeatedly, without custom content. Therefore, it is strongly advised that you back up your game before you do so, as loading the game without custom content can cause issues with your lots, sims, and neighborhoods. If anything goes wrong, you can restore your backed up files and continue playing without problems.

For information on how to back up (and restore back ups if something goes wrong) see: Game Help:Back Ups.