Game Help:Halp!

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Notinkering.jpg

Halp! Sims 2 doesn't work right!

The purpose of this guide is to resolve almost any problem related to The Sims 2. This guide does not cover general informative issues, but if you're having a real problem, this should lead you to a solution.

Go through in order. If you find the solution, you can click on the answer to go to the help document for that topic. Make sure you read every option carefully before making a choice at each question.

Do not skip any questions! The cause of a problem may be something you don't expect. Read every answer before you decide it's not related.


Is the game installed?

Have you gotten the game to install successfully?

  • Yes: The game is installed successfully. Go to next question...


Does the problem relate to the game itself?

Is the problem related to running, playing, or otherwise using the game itself?

  • Yes: Go to next question...


Does the game load?

Are you able to get the game up and loaded, at least to the screen where you choose which neighborhood you would like to load?

  • Yes: I can get my game to load up to the neighborhood chooser. Go to next question...

Is it your whole computer?

Is the problem more than the game?

  • No: None of that is happening. Go to next question...


Does the game itself crash or freeze once loaded?

If you are able to get the game loaded and choose a neighborhood, are you experiencing crashes after that?

  • No: The game itself is not crashing or freezing. Go to next question...

Are you getting a boolProp error message?

Are you experiencing popup errors when playing, with options for Cancel, Reset, and Delete?

  • No: Go to next question...


Is the problem with downloads or custom content?

PAY SPECIAL ATTENTION TO THIS PART!
Custom content is the cause of about 95% of problems with the game - and can cause problems you might not expect or associate with custom content. Before you proceed you MUST follow the instructions to remove your user files to see if they are the problem.
This guide will walk you through backing up and removing your user files, and if they are the problem, will show you how to further isolate particular problem files.
  • No: I have not downloaded anything, or I have already checked that custom content is not the issue. Go to next question...

Is the game laggy or slow?

Are you experiencing slowness, choppiness, low framerates, or other lag?

  • No: It's not that... My gameplay responsive and quick. Go to next question...


Is it a graphical issue?

Many problems can be graphics-related, something due to the card or drivers. Is your problem one of these?

  • No: My problem is not one of the above. Go to next question...


Is your problem related to lots?

The lots and houses our sims live in can go weird in many ways. Are you having lots of difficulty (haha)?

  • No: My problem is not related to lots. Go to next question...


Is your problem related to sims?

Sims themselves can go pretty weird, too. Are you having sim trouble?

  • No: My problem isn't related to a sim. Go to next question...

Is your problem related to Buy Mode?

  • No: My problem isn't related to Buy Mode. Go to next question...


Is your problem related to Build Mode?

  • No: My problem is not related to Build Mode. Go to next question...


Is your problem related to pets or the Pets expansion?

  • No: My problem is not related to Pets. Go to next question...

Is your problem related to the Open for Business expansion?

  • No: My problem is not related to Open for Business. Go to next question...


Is your problem related to the Nightlife expansion?

  • No: My problem is not related to Nightlife. Go to next question...


Is your problem related to the University expansion?

  • No: My problem is not related to University. Go to next question...


Is it something else?

For anything else that doesn't fit into another category...

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