Game Help:Game Problem-Remove All User Files - Revision history

Whiterider at 00:10, 17 May 2009

2009-05-17T00:10:16Z

Whiterider: /* Next Step */

2008-01-03T13:07:31Z

‎Next Step

Whiterider at 12:54, 3 January 2008

2008-01-03T12:54:35Z

HystericalParoxysm at 09:37, 19 April 2007

2007-04-19T09:37:25Z

HystericalParoxysm: /* Next Step */

2007-04-11T09:45:04Z

‎Next Step

HystericalParoxysm at 09:42, 11 April 2007

2007-04-11T09:42:43Z

HystericalParoxysm at 09:42, 11 April 2007

2007-04-11T09:42:33Z

New page

{{GameHelpHeader}}

=User Files - Remove All User Files=

If you weren't able to trace the problem to your Downloads or SavedSims folders, then the next thing to try is removing ALL of your user files, absolutely everything, to see if something else is the problem.

==Check Free Space==

You did this before, but it's a good idea to do this again just to make sure you still have enough space after making a copy of your Neighborhoods folder.

You will need around 400 Mb (megabytes) of free space. To find out how much you have, click start and then My Computer. Right click on the drive which holds your my Documents folder (usually this is Drive C) and choose ‘Properties’:

[[Image:CProperties.png|center]]

You’ll then see a window like this:

[[Image:Freespace.png|center]]

The number outlined in red is the one you’re interested in. If it’s bigger than 400 Mb you should be okay.

Note: A Gb (gigabyte) is just over 1000 Mb.

If you don’t have 400 Mb, you will need to free up some space. For more information on how to do that, see: you’ll need to free some space up. For details on how to do so, see: [[Game Help:System Checkup]].

==Rename User Data Folder==

After you have confirmed that you have enough free space, then you will rename your user data folder.

To do this, first click Start, and then My Documents. Double-click on the "EA Games" folder to open it, and then right-click on "The Sims 2" folder. Choose "rename."

[[Image:Renamesims.png|center]]

Type a new name to rename the folder - recommended is calling it "The Sims 2 Backup"

[[Image:Backupfolder.png|center]]

The purpose of this step is to make the game ignore these files - if your user data folder does not have the name it expects, it will not read your user data... which is what we want.

==Next Step==

Now that your user data will be ignored by the game, you will load the game to test. '''Click here to go to the next step, [[Game Problem:User Files-Test Without User Files|Test Without User Files]].

=Related Links=
{{GameHelpHeader}}
[[Category:Game Help]]

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-Now that your user data will be ignored by the game, you will load the game to test.  '''Click here to go to the next step, [[Game Help:Game Problem-Test Without User Files|Test Without User Files]].
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 If you weren't able to trace the problem to your Downloads or SavedSims folders, then the next thing to try is removing ALL of your user files, absolutely everything, to see if something else is the problem.