Game Help:Before Posting a Help Question 9

What to Include

Please include the following information with your post. If you do not include this information, we may not be able to help you, or it may take longer as we request this information. Save everyone time and give the helpers the info they need to understand your problem and give you recommended fixes!

Your System Specs: Because we're dealing with computers, it's best to know what you have in your computer! If you don't know how to find your system specs, please see: System Specs to find the info you need to provide. We need to know AT LEAST the following about your system:

• • What operating system you are running.
  • Your processor's type and speed.
  • The amount of RAM you have.
  • The type of graphics card you have - brand, model number, RAM, and driver version.

The Circumstances of the Problem: Please be specific and tell us as much information as possible about the problem you're having. We need to know:

• • What you were doing before the problem occurred. Have you installed something new, were trying a different function in the game before that you hadn't... whatever you were doing right before or recently before it happened.
  • Exactly what is happening. Does the game crash when you click on a specific item (if so, what item)? Is it a problem with one sim, all sims, one house, all houses...?
  • If you are getting an error... If you are experiencing an error message, popup, or other error text of any type, we need to know the exact full text of the error you are getting. That means telling us the message says "Direct3D returned an error: D3DERR_INVALIDCALL! The application will now terminate." - NOT posting saying "I got some Direct3D error thingie and nothing works!"
  • Pictures if Possible: If you are getting a problem that you can see - an error message, graphics glitch, or other game glitch that is visible in any way, please consider providing a picture! If you can show the helpers what's going on, they may have a better idea of what the issue is!
  • How often the problem happens... Is this a one-time thing - it happened once but you can't get it to happen again under the same circumstances? Does the problem occur every time you do a certain thing? Have you tried other sims, other houses, other neighborhoods to see if they are also effected?
  • What you have tried to fix it... Have you done the recommended steps in some of our Game Help FAQs? If so, please let us know which ones (with a link to the FAQs you tried) as well as a description of WHAT you tried in the FAQ (you may have missed something critical that was covered in the FAQ) and what the results were. Have you tried other things to fix it?

Remember, be detailed and precise! The more information you can give, the better.