Game Help:EADM Issues

EADM Issues

Problem(s)

• Issues while downloading custom content from the Store or Exchange
• Issues in patching (updating) through the Launcher items
• Launcher will not start

Cause

A common cause of the above problems can be with the EADM (Electronic Arts Download Manager) - a separate program that comes with the game for managing downloads.

Solution

Try uninstalling and then reinstalling EADM.

• To Uninstall: Follow these instructions from EA on doing a manual uninstall. Make sure to reboot your computer after uninstalling!
  • If the EA link is no longer available, use our Game Help:TS3 Uninstall instructions. You need to look for the specific EADM registry entry and folders.

• To Reinstall: Get the new versions from this EA FAQ on How do I download and install the EA Download Manager?

After reinstalling EADM, make sure to also:

• Allow Adobe Air to install and then update.
• Reboot your computer.
• After rebooting, EADM might prompt you for another update. Allow it to do so.