Difference between revisions of "Game Help:Game Problem-Back Up"

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{{GameProblemNavigation}}
  
 
=Back Up=
 
=Back Up=
  
The best thing to do if your game does not work as it should is to find out if the problem is caused by something in your user files.  This could include something you have downloaded, or it could be a corrupt sim, lot, or other file.  Often it's a hack or just an object interfering with your game, but it's best to rule out (or in) ALL of your user data files at once, and then narrow it down from there if that is indeed the problem.
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The best thing to do if your game does not work as it should is to find out if the problem is caused by something in your user files.  This could include something you have downloaded, or it could be a corrupt sim, lot, or other file.  Often it's a hack or just an object interfering with your game.  Without knowing which one it is, you may have to test all of your user files - but in doing so you can end up messing things up.
  
To do this, you will need to remove your user data files (all Sims 2 files in My Documents) to test.
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Because of this, you should back up your data before you do so.
  
==Check Free Space==
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==Making Back Ups==
  
You will need around 400 Mb (megabytes) of free space. To find out how much you have, click start and then My Computer. Right click on the drive which holds your my Documents folder (usually this is Drive C) and choose ‘Properties’:
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For full instructions on how to create a backup of your user data - and how to restore from your backup if something goes wrong, see: [[Game Help:Back Ups|Back Ups]].
  
[[Image:CProperties.png|center]]
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==Next Step==
  
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Now that you have made a copy of all your user data and can be sure that your sims and neighborhoods won't be affected in this process, it's time to remove the folders that are most likely the problem. 
  
You’ll then see a window like this:
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[[Image:RightArrow.gif]] <big> '''Go to the next step: [[Game Help:Game Problem-Remove Most Likely Problems|Remove Most Likely Problems]]. </big>
 
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[[Image:Freespace.png|center]]
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The number outlined in red is the one you’re interested in. If it’s bigger than 400 Mb you should be okay.
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Note: A Gb (gigabyte) is just over 1000 Mb.
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If you don’t have 400 Mb, you will need to free up some space.  For more information on how to do that, see: you’ll need to free some space up. For details on how to do so, see: [[Game Help:System Checkup]].
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==Back Up Neighborhoods==
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Now that you're sure you have some extra space, you need to make a copy of your Neighborhoods folder to ensure that all of your neighborhoods, sims, and lots are safe and will not be ruined accidentally during this process.
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To do this, open the ''My Documents\EA Games\The Sims 2\'' folder.  You will see a list of folders that looks something like this:
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[[Image:EAfolders.png|center]]
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Right-click on the Neighborhoods folder and choose '''Copy'''.  Now go to your computer's Desktop, right-click, and choose '''Paste'''.  This will make a duplicate of your Neighborhoods folder on your Desktop, so if for any reason something goes wrong while testing to find the problem, you can restore your Neighborhoods folder and you will have all your sims and neighborhoods intact.
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[[Image:Isocutpaste.png|center]]
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==Next Step==
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Now that you have made a copy of your Neighborhoods folder and can be sure that your sims and neighborhoods won't be affected in this process, it's time to remove the folders that are most likely the problem.  '''Go to the next step: [[Game Help:User Files-Remove Most Likely Problems|Remove Most Likely Problems]].
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=Related Links=
 
=Related Links=
 
[[Category:Game Help]]
 
[[Category:Game Help]]
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[[Category:Sims 2]]
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{{GameProblemNavigation}}
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{{GameHelpHeader}}
 
{{GameHelpHeader}}

Latest revision as of 01:07, 17 May 2009

Game Problem Navigation:

Introduction  | Step 1: Back Up  | Step 2: Remove Most Likely Problems  | Step 3: Test Without Custom Content  | Step 4: Problem Custom Content  | Step 5: Remove All User Files  | Step 6: Test Without User Files  | Step 7: Delete Cache Files  | Step 8: Isolating the Problem Folder  | Step 9: Patch  |

Contents

[edit] Back Up

The best thing to do if your game does not work as it should is to find out if the problem is caused by something in your user files. This could include something you have downloaded, or it could be a corrupt sim, lot, or other file. Often it's a hack or just an object interfering with your game. Without knowing which one it is, you may have to test all of your user files - but in doing so you can end up messing things up.

Because of this, you should back up your data before you do so.

[edit] Making Back Ups

For full instructions on how to create a backup of your user data - and how to restore from your backup if something goes wrong, see: Back Ups.

[edit] Next Step

Now that you have made a copy of all your user data and can be sure that your sims and neighborhoods won't be affected in this process, it's time to remove the folders that are most likely the problem.

RightArrow.gif Go to the next step: Remove Most Likely Problems.

[edit] Related Links

Game Problem Navigation:

Introduction  | Step 1: Back Up  | Step 2: Remove Most Likely Problems  | Step 3: Test Without Custom Content  | Step 4: Problem Custom Content  | Step 5: Remove All User Files  | Step 6: Test Without User Files  | Step 7: Delete Cache Files  | Step 8: Isolating the Problem Folder  | Step 9: Patch  |

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