Difference between revisions of "Game Help:TS3 Load Issues"

Revision as of 12:37, 7 October 2011

Issue & Symptoms

• Launcher showing version 0.0.0.0 after patching
• Launcher crashing when you click the Play button, but game loads anyway.
• You get the following error messages when starting Launcher:
  1. "Base Game not compatible with current Expansion Pack."
  2. "The version of the game you are running is incompatible with the data. Please update your game."
  3. "Sims3Launcher has encountered a problem and needs to close. We are sorry for the inconvenience."
  4. "There was an error during startup. See the Log for more details."
• Crashing at loading screen, with or without black screen flashes.
• Crashing when entering Live Mode.
• Crashing at any other time.

Causes

Who knows?! Your guess is as good as mine.

Solution

Long loading times

Lag lag lag, due to incompatible/outdated/broken content (not just mods), things like Sims 2 stuff in Sims 3. Test with Game Help:Sims 3 Game Problem to confirm and then see following FAQs for further instructions.

1. Game Help:Package File Lag
2. Game Help:GCCTSU3 VerifyCompatibility

Crashing

1. Immediately on loading screen: incompatible/outdated core mods. Sometimes accompanied with "There was an error during startup. See the Log for more details." error.
   • Test with Game Help:Sims 3 Game Problem to confirm and then read Game Help:GCCTSU3 VerifyCompatibility for further instructions.
2. With black screen: update drivers.
   • See Game Help:Graphics Cards.
3. OK in CAS/Buy/Build mode but crash in Live mode, sometimes accompanied by the error "Sims3Launcher has encountered a problem and needs to close. We are sorry for the inconvenience."
   • Do DEP, see Game Help:Crash workarounds -> DEP -> Change DEP settings.
4. If using Launcher to start game
   • Game Help:TS3 Bypassing the Launcher
5. At any other time: test with new user files
   • Test with Game Help:Sims 3 Game Problem to confirm

A Serious Error has occurred error

1. First, ensure that Documents/Electronics Arts/The Sims 3/ folder is not opened in Windows Explorer (on Windows) or Finder (on Macs) while you're loading the game.
2. With the game running, if you ALT+Tab (Option+Tab on Macs) out to Desktop, navigate to the Documents/Electronics Arts/The Sims 3/ folder, double-click on the CurrentGame.sims3 folder and you get an error, you need to delete this folder. This means that the game cannot open this folder either. Quit the game and delete this corrupt folder.
3. If the above "CurrentGame.sims3" folder is not empty, empty it out.
   • Copy the "CurrentGame.sims3" folder to your "Saves" folder and renamed it "BuggedSaveGame.sims3" or something
   • Then back in the original "CurrentGame.sims3" folder, select all files and delete.
   • You can then test if the "BuggedSaveGame.sims3" Save can be loaded from the Select a Game screen.
   • If you can, then do a SaveAs and name it under a different Save.
   • If not, you can just delete this "BuggedSaveGame.sims3" folder or continue on to the next suggestions.
4. You can try to restore from a Backup save.
5. If no Saves to restore from, you can try this "meta.data trick":
   • Create a New game based on the world this is happening in.
   • Save it (with a different name than the "Serious Error" one), and Quit Sims 3.
   • Copy the meta.data file from this newly created save to the "Serious Error" one or the "BuggedSaveGame.sims3" one, and replace it.
   • Game Help:Sims 3 Delete Cache Files, exception logs, version.tag, etc that would be regenerated on each game load.
   • Load the game to test with the "Serious Error" or "BuggedSaveGame.sims3" save.

The Sims 3 Base Game is incompatible error

See the Game Help:Patch Table for the patch versions in each release that must match, at the very least for base game and the last-installed pack, as per EA's claims.

This guide shows how to find your GameVersion.

Then, patch manually.

There was an error during startup error

Any other issues not solved by the above may mean Launcher is not able to communicate with Origins. Most likely cause is outdated Origins (aka EADM), see Game Help:TS3 EADM Issues.

If Origins is current, then if this happens after patching or installing a new pack, the process may have been

• interrupted or
• is not completed successfully for some reason or
• completes but is corrupt, then,

you need to Game Help:TS3 Uninstall and this time patch manually (it is safer and has higher success rate) Game Help:TS3 Patching.